Customer Care
6 agents · 24 skills · Lead: Aiko · T5
Watching mentions, comments, DMs, and reviews across Twitter, LinkedIn, WhatsApp, Instagram, Facebook, and TikTok. Drafting bilingual replies, opening complaint cases, routing to specialist departments.
Tasks today
428
+62 vs yesterday
SLA hit-rate
98.2%
+0.4 pp vs last week
Approvals queued
7
2 P1 · 3 P2
Cases opened
14
P1 · 2 / P2 · 5 / P3 · 7
Agent roster
6 active- T5 4 active 24 skills LiveA
Aiko
Lead
- T4 3 active 18 skills LiveS
Saif
Multilingual
- T4 1 active 15 skills LiveL
Lina
Crisis route
- T3 2 active 12 skills LiveK
Kareem
DM specialist
- T3 drilling 9 skills TrainM
Mona
Escalation
- T2 drilling 6 skills TrainO
Omar
Apprentice
Recent outputs
last 30m-
Reply to @doha_property — refund inquiry
Aiko · 2m ago
-
Case opened — PDPL claim · severity P1
Lina · 8m ago
-
Reply to comment on IG · brand-aligned
Saif · 12m ago
-
Banned-phrase caught · re-drafting
Kareem · 16m ago
-
DM auto-published · low-risk channel
Aiko · 22m ago